Question 1

What immediate steps should I take if I discover water damage in my home?

Accepted Answer

Time is critical! Shut off the water, contact us immediately, and clear the affected area. Our emergency team will respond swiftly to manage the cleanup.

Question 2

How do I know if the water damage is severe enough to require professional help?

Accepted Answer

It's simple – we offer FREE evaluations to assess the damage and give you our expert advice.

Question 3

Is it necessary to replace damaged flooring, drywall, or other materials, or can it be repaired?

Accepted Answer

We'll conduct a thorough damage assessment and provide clear recommendations. While repairs are often possible, some materials may require removal. We'll discuss all options with you directly to determine the best plan.

Question 4

How do you handle water extraction and drying processes?

Accepted Answer

We use industry-standard equipment, such as high-powered extractors, dehumidifiers, and air movers, to efficiently remove water and moisture from affected areas.

Question 5

Can you assist with filing an insurance claim?

Accepted Answer

Definitely. We work with all insurance companies and assist you throughout the claims process, providing the necessary documentation and estimates.

Question 6

Can you handle water damage in commercial properties?

Accepted Answer

Yes, our services extend to both residential and commercial properties. We have experience in mitigating water damage in various settings.

Question 7

What sets your water damage restoration services apart from others?

Accepted Answer

Each team member has undergone training courses to receive the necessary certification for our industry. As a family-run business, every person entering your property is an owner/operator who genuinely cares about their work.

Question 8

Do you provide 24/7 emergency services?

Accepted Answer

Yes, we provide 24/7 emergency response for water damage situations. Time is critical in water damage restoration, and we're here to help whenever disaster strikes.

Question 9

How long does the water damage restoration process typically take?

Accepted Answer

The timeline depends on the extent of the damage. Minor water damage may take 3-5 days, while more extensive damage can take 1-2 weeks. We'll provide you with a detailed timeline after our initial assessment.

Question 10

Will my insurance cover water damage restoration?

Accepted Answer

Most homeowner's insurance policies cover sudden and accidental water damage. We work directly with your insurance company to help ensure your claim is processed efficiently and you receive the coverage you're entitled to.

Question 11

What areas do you serve?

Accepted Answer

We proudly serve Idaho Falls, Rexburg, and all of Southeast Idaho. Our team is ready to respond quickly to emergencies throughout our service area.

Question 12

Do you handle mold removal as well as water damage?

Accepted Answer

Yes, we provide comprehensive mold inspection, testing, and removal services. Water damage and mold often go hand-in-hand, so we're equipped to handle both issues professionally.

Question 13

How do you prevent mold growth after water damage?

Accepted Answer

We use professional-grade dehumidifiers, air movers, and moisture monitoring equipment to ensure all affected areas are thoroughly dried. Proper drying within 24-48 hours is key to preventing mold growth.

Question 14

Can you help with storm damage restoration?

Accepted Answer

Absolutely. We handle all types of storm damage including wind damage, hail damage, and flooding. Our team is experienced in working with insurance companies for storm damage claims.

Question 15

Do you offer carpet cleaning services?

Accepted Answer

Yes, we provide professional carpet cleaning services for both residential and commercial properties. We use advanced cleaning methods to restore your carpets to like-new condition.

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Frequently Asked Questions

What immediate steps should I take if I discover water damage in my home?

How do I know if the water damage is severe enough to require professional help?

Is it necessary to replace damaged flooring, drywall, or other materials, or can it be repaired?

How do you handle water extraction and drying processes?

Can you assist with filing an insurance claim?

Can you handle water damage in commercial properties?

What sets your water damage restoration services apart from others?

Do you provide 24/7 emergency services?

How long does the water damage restoration process typically take?

Will my insurance cover water damage restoration?

What areas do you serve?

Do you handle mold removal as well as water damage?

How do you prevent mold growth after water damage?

Can you help with storm damage restoration?

Do you offer carpet cleaning services?

Still Have Questions?

Frequently Asked Questions

What immediate steps should I take if I discover water damage in my home?

How do I know if the water damage is severe enough to require professional help?

Is it necessary to replace damaged flooring, drywall, or other materials, or can it be repaired?

How do you handle water extraction and drying processes?

Can you assist with filing an insurance claim?

Can you handle water damage in commercial properties?

What sets your water damage restoration services apart from others?

Do you provide 24/7 emergency services?

How long does the water damage restoration process typically take?

Will my insurance cover water damage restoration?

What areas do you serve?

Do you handle mold removal as well as water damage?

How do you prevent mold growth after water damage?

Can you help with storm damage restoration?

Do you offer carpet cleaning services?

Still Have Questions?